1. Can I use this cell phone in my country?
Please double check if the network works with your carrier. We
won’t take any responsible after sending out. How to check whether the phone
can be used in your country, please check this link:
2. Is this the total price for your cell phone?
Yes, that’s the total price for the cell phone and
shipping. but the price does not INCLUDE DUTIES, LOCAL TAXES OR ANY OTHER
3. If I buy this item, Will it have custom problem?
We will mark it as gift and declare lower value to avoid
4. Can I use two SIM card and one TF card at same time?
No, The phone only have two card slot, you can use 2 SIM card
or 1 SIM card & 1 TF card.
5. Is this the brand new item?
We will open the original box to check the phone and install
Multi-language ROM and Google play store, If you have special requests about
the original box, please leave us a message. And normally, The custom ROM may
not perfect, translation may does not cover all the menus, please understand. We
may update the custom ROM, so the OS version may different as the screenshots.
6. Does it have Google Play and multi-language?
Yes,We will install Google play and multi-language before
7. Where can I download free Apps?
A: You can download apps from the Google Play store, which is
generally pre-installed in the phone, or from other app store, you also can
download apps on Google, then save and install them to the phone through the
8. Storage is 4G/ 8G/ 16G/ 32G in description, Why it is less
when I check?
Any memory all can not 100% full (for example, Phone have 8GB
ROM , but phone only show about 7GB memory) , this is Normal .
9. What should I do when the storage isn’t enough to download
A: Please uninstall some useless applications in phone
storage, we recommend to change the default install path to the memory card
(setting > Storage), also you can move most of the applications to the card
except system apps.
10. What should I do if the battery can’t last long time?
A: “Talking Time”&” Standby time” in description is base
on the factory test result, no applications operated when test standby time;
Here is some tips to save power:
a. Download a power saver app to guide you how to save power,
such as adjust screen back light, close Bluetooth and wife when no need etc.
b. Also check if there are unnecessary applications are
operating in the background. Press menu> setting> Applications>
Running service, you can see all the applications are being opened, turn off
those you needn’t.
c. Please understand the weather, screen size, video, bad
signal etc, all of these will cause battery consumption.
11. I have not received the cell phone, or I’m not satisfied
with the cell phone. What I can do?
We will help you resolve the problem. Please contact us
through ebay message or Email if you have any problem. We will reply your
email within 24 hours. Except Public Holiday.
12. How to do if I get an empty package?
When sign the parcel, open parcel in postman’s presence; If
the parcel is damaged on arrival, please take photos and video, and ask
shipping carrier to provide official document, then contact us as soon as