If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receipt.
We are happy to accept returns for items that are not suitable or if the item is not as described by us. Please note due to hygiene reasons, we are unable to offer an exchange or refund on underwear, swimwear and cosmetics, unless they are sealed in their original packaging. This does not affect your statutory rights.
Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us.
A detailed step by step on how to return your item(s) can be found on the ‘returns’ section of our ebay store.
Step By Step Returns Process
The cost of returning the item to us is your liability, and we cannot refund return items lost in the post. The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a recorded or tracked delivery service. A link to a discounted tracked service can be found on the ‘returns’ section of our ebay store.
Postage charges are only refunded when the goods are confirmed as faulty, or the wrong item has been shipped.
How long does the return take?
Please allow 7 to 10 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed.
Please note: exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.
If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’.
Queries or Concerns?
If you need any further assistance, just get in touch via the eBay message system and we will aim to help you as soon as possible.
If there is an issue with your order, please let us know so that we can resolve the issue for you. It’s really important to us that you are happy with your order. We will always do our best to sort out any problems, so please give us the chance to do so before leaving negative feedback.
Please use the returns form provided in your parcel if you wish to return your item(s) to us, we will be in touch once we have processed your return. No prior contact is required.